Support

We usually reply within 1-2 business days.

For any question about Pitara Stories or Pitara Audio, accounts, subscriptions, playback, or your child's data, email us at support@vigorpeak.in. Mention which app you're writing about and, if relevant, the email address on your account.

Common questions

Does my subscription work in both apps?

No, each Pitara app has its own separate subscription. Your account (login) is shared, but a Pitara Stories subscription does not unlock Pitara Audio, and vice versa.

How do I cancel a subscription?

Subscriptions are billed by Apple or Google, and are cancelled in your device's store settings: on iPhone/iPad, Settings → your name → Subscriptions; on Android, Play Store → profile → Payments & subscriptions. Cancelling stops the next renewal; you keep access until the end of the paid period.

How do I delete my account and data?

You can delete it yourself in the app (Account → Delete account), or email us to request it. Full instructions, and exactly what gets deleted, are on the delete your account page.

Audio keeps stopping when I lock my phone, what do I do?

Make sure you're on the latest version of the app. On some Android phones, battery-saver settings stop background audio: allow the app to run without battery restrictions (Settings → Apps → the Pitara app → Battery → Unrestricted).

A story won't play or the app misbehaves

Check your internet connection first, then force-close and reopen the app. If it persists, email us with your device model and what you tapped, screenshots help a lot.

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